Quality Assurance Policy


Our practice aims to provide dental care of a consistent quality for all patients; we strive to meet the high standards expected in any clinical setting. We expect all members of our dental team to work to these standards to help us achieve our aim of providing a quality service. Our management systems define each practice member’s responsibilities when looking after you.

The policies, systems and processes in place in our practice, reflect our professional and legal responsibilities and follow recognised standards of good practice.

At Wetheral Dental Practice we aim to achieve the best results for our patients through clear policies and systems and appropriately trained and competent team members. We evaluate our practice on a regular basis through audit, peer review and patient feedback and monitor the effectiveness of our quality assurance procedures.

We work with external agencies, including the British Dental Association.

Quality standards and procedures

Wetheral Dental Practice has effective procedures for assuring and enhancing the quality of the services we provide for our patients.

In providing our patients with care of a consistent quality, we will:

  1. Provide a safe and welcoming environment

  2. Ensure all members of the dental team are appropriately trained

  3. Provide patient with information about the practice and the care available and ensure the patient understands the terms on which care is offered

  4. Display indicative treatment charges

  5. Explain all treatment options and agree clinical decisions with the patient explaining the possible risks involved with each option

  6. Provide treatment plans based on the agreed treatment with an estimate of the likely costs

  7. Obtain valid consent is for all treatment. Written consent will be sought for extensive or expensive treatments and treatment provided under conscious sedation

  8. Refer to specialists for investigation or treatment as appropriate and without undue delay

  9. Maintain contemporaneous clinical records with an up-to-date medical history for all patients

  10. Provide secure storage of patient records to maintain patient confidentiality

  11. Explain the procedure to follow for raising a complaint about the service, identifying the practice contact